Delivery & Returns
Delivery Of Your Order
We aim to deliver quickly. Generally your order will be printed and processed within a few hours and we often manage to fulfil all orders within a couple of days but please allow 3-5 working days to receive your order. Unless expressly mentioned in our product page of a different handling/shipment time. Please note that during busy times, Like Christmas, it may take up to 10 working days to receive your order. If your order is needed urgently, please call us on 01522 575871 and let us know and we'll try to prioritise your order for you.
We use Royal Mail and other well known couriers who provide a great user friendly and flexible delivery system.
Do you live outside of the UK?
Not a problem, we deliver worldwide with very affordable shipping options. This is shown at the checkout. We have tried to make it as cost effective as possible for you. If you have a lot of items that you would like, just email us and we will always try and get the best price we can for you.
What Happens If Goods Are Out Of Stock?
We'll email or call you to let you know that there will be a delay in shipping your order and normally give you an estimated date of arrival when goods are expected back into stock.
We can recommend alternatives and you can decide if you want to amend your order, wait for it to come back into stock or cancel it for a full refund. If you do choose to wait for items to come back into stock we will send out as ordered product is back in stock.
We do our best to meet the delivery timescales that we quote but occasionally deliveries can be late due to circumstances outside of our control.Returns & Refunds
Naturally we want you to love what you've ordered from Dollar Jeans but if they're not quite right or what you expected, you are most welcome to return your order in full or part for a full refund (minus the postage). Please follow the steps below:
Email email@example.com or call 01522 575871 within 30 days to inform us of the items you wish to return.
Pack the parcel carefully and wrap everything separately. Please enclose any original packaging notes so we can identify your order.
Please ensure prior to returning any item that it is returned in its original condition with all labels attached unwashed, unworn (except for trying) & unmarked.
As the customer you are responsible for returning the goods to us safely along with ‘paying’ the cost of postage. Please make sure your parcel is suitably insured etc as the goods are your responsibility until we receive them.
Whilst we can arrange courier collection this can be quite costly. Call 01522 575871 if you wish to get a quote for this. There are several ways to return goods, Parcels2Go and Royal Mail are good options.
Faulty Or Missing Items
Please let us know within 48 hours of receiving your order if you have any issues with missing, faulty or damaged goods. Email us at firstname.lastname@example.org quoting your order number and full name. If possible please email a picture of the damage as this will help us to quickly resolve any issues and decide on appropriate steps to rectify the problem which we will always sort as quickly as possible.